Effective Date: August 13, 2026
At The Tera Shop, your privacy is important to us. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit theterashop.com, create an account, contact us, or purchase our products.
1.Information We Collect
A. Personal Information
We may collect information that you voluntarily provide, including:
- Full name
- Email address
- Phone number
- Shipping and billing addresses
- Account login and profile details
- Order and purchase history
- Messages or inquiries sent to customer support
- Payment-related information
Payments are processed through secure third-party payment providers. The Tera Shop does not directly store your complete credit or debit card details.
B. Information Collected Automatically
When you visit our website, we may automatically collect certain technical and usage information, including:
- IP address
- Browser type and version
- Device type and operating system
- Pages viewed and time spent on the website
- Referring website or URL
- Approximate geographic location
- Cookie identifiers and website interaction data
2.How We Use Your Information
Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
We may use the information we collect to:
- Process, confirm, fulfil, and track orders
- Deliver products to the correct address
- Provide customer service and respond to inquiries
- Send order confirmations, shipping updates, and service notifications
- Create and manage customer accounts
- Improve our website, products, and customer experience
- Personalize product recommendations
- Detect and prevent fraud, misuse, and unauthorized transactions
- Send promotional emails or offers when you have provided consent
- Comply with applicable legal, tax, accounting, and regulatory obligations
You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the email or by contacting us.
3.How We Protect Your Information
We use reasonable administrative, technical, and organizational safeguards designed to protect your personal information. These safeguards may include:
- SSL encryption for information transmitted through our website
- Secure third-party payment gateways
- Restricted access to personal information
- Website security monitoring
- Fraud-prevention and access-control measures
Although we take reasonable precautions, no online system or transmission method can be guaranteed to be completely secure.
4.Payment Information
Payments made through our website are processed by trusted third-party payment providers. These providers may collect and process your payment information according to their own privacy policies and security practices.
The Tera Shop does not store your complete payment card number, CVV, or other full card credentials on its servers.
5.Data Retention
We retain personal information only for as long as reasonably necessary to:
- Complete the purpose for which it was collected
- Maintain customer and transaction records
- Provide customer support
- Resolve disputes
- Prevent fraud
- Comply with legal, tax, and accounting requirements
- Enforce our agreements and protect our legal rights
When personal information is no longer required, we may securely delete or anonymize it.
6.How We Share Your Information
The Tera Shop does not sell or rent your personal information.
We may share limited information with trusted service providers that help us operate our business, including providers responsible for:
- Payment processing
- Order fulfilment
- Shipping and delivery
- Website hosting and maintenance
- Email and customer communications
- Analytics and website performance
- Advertising and marketing, where permitted
- Fraud detection and security
These providers may use your information only to perform services on our behalf or as otherwise permitted by law.
We may also disclose information when required by law, court order, or government authority, or when reasonably necessary to protect our customers, business, legal rights, or public safety.
If The Tera Shop is involved in a merger, acquisition, restructuring, financing, or sale of business assets, customer information may be transferred as part of that transaction, subject to applicable law.
7.International Data Transfers
Your information may be stored or processed in countries other than the country where you live. Data protection laws in those countries may differ from the laws in your jurisdiction.
When required, we take reasonable steps to ensure that international transfers are subject to appropriate safeguards and handled in accordance with applicable privacy laws.
8.Your Privacy Rights
Depending on your location, you may have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information
- Withdraw consent where processing is based on consent
- Opt out of promotional communications
- Object to or request restriction of certain processing
- Request a portable copy of eligible information
- Appeal a decision concerning a privacy request, where applicable
Certain requests may be limited by legal, security, fraud-prevention, or record-retention requirements. We may need to verify your identity before processing a request.
To exercise an applicable privacy right, contact us using the details provided below.
9. California Privacy Rights
California residents may have additional rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act. These may include the right to know, correct, or delete personal information and the right to opt out of certain sales or sharing of personal information.
The Tera Shop does not sell personal information for monetary payment. However, some advertising or analytics activities may be considered “sharing” under California law. Where required, California residents may submit an opt-out request by contacting us.
We will not unlawfully discriminate against you for exercising an applicable privacy right.
10.Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Keep the website functioning properly
- Remember your preferences and shopping-cart selections
- Maintain secure login sessions
- Understand website traffic and visitor activity
- Improve website performance
- Measure marketing campaigns
- Display relevant advertising, where applicable
You can manage or disable cookies through your browser settings. Disabling essential cookies may prevent certain website features from working correctly.
Where required by law, we will request your consent before using non-essential cookies.
11.Children’s Privacy
Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.
If we learn that we have collected personal information from a child without appropriate authorization, we will take reasonable steps to delete it. A parent or legal guardian who believes that a child has provided personal information to us should contact us immediately.
12. Third-Party Links
Our website may contain links to websites or services operated by third parties. The Tera Shop is not responsible for the content, security, or privacy practices of those external services.
We recommend reviewing the privacy policy of every third-party website before providing personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, business practices, technologies, or legal obligations.
Any updated version will be published on this page with a revised effective date. We encourage you to review this Privacy Policy periodically.
14. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Business Name: The Tera Shop
Website: https://theterashop.com
Email: theterashop@gmail.com
Business Address: Sonawala Buildings, J D Street, Talmakiwadi, Tardeo, Mumbai, Maharashtra 400007
Customer Service Hours:
Monday to Saturday: 9:00 AM – 6:00 PM
Sunday: Closed
Time Zone: GMT+5:30 (Indian Standard Time)
We aim to respond to privacy and customer-service inquiries within one business day.